A briefing paper from the Patient-Centered Primary Care Collaborative (PCPCC) summarizes key findings from several PCMH projects
PCMH pilots saw major gains in quality, such as patient adoption of healthy behaviors, significant improvements in quality of preventive care for chronic diseases, decreased duplication of services and tests, and in one pilot – a notable reduction in mortality.
Access was also improved, from reduction in appointment waiting time to increases in well-child visits. Better access also allowed patients to see their own doctors rather than visit emergency rooms, resulting in reductions in ER and inpatient visits – and costs.
Where patient perceptions were measured, improvements were seen in patient satisfaction, patient involvement and perceived quality of care.
Some participants saw improvements to the practice work environment, reporting less staff burnout as well as improvement in recruitment and retention of primary care physicians.
Significant reductions in overall costs were documented in several pilots.
Click here to read the PCPCC's PDF entitled The Outcomes of Implementing Patient-Centered Medical Home Interventions: A Review of the Evidence on Quality, Access and Costs from Recent Prospective Evaluation Studies, August 2009 – Prepared by Kevin Grumbach, MD, Thomas Bodenheimer, MD MPH and Paul Grundy MD, MPH
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Study Results Confirm PCMH Success in Improving Quality, Reducing Costs